Returns & Refunds Policy
Last updated: 5 Jan 2025
Holistic Hearing Solutions is committed to providing high-quality products and services. This Returns & Refunds Policy outlines your rights and our obligations under the Australian Consumer Law (ACL).
1. Our Details
Business Name: Holistic Hearing Solutions
Address: Shop 2, 1 Bell Place, Mudgeeraba QLD 4213
Website: https://holistichearingsolutions.com.au
2. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure; and
- Compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
3. Returns for Faulty or Defective Products
We will accept returns and provide a repair, replacement, or refund where a product:
- Is faulty or defective;
- Is significantly different from its description;
- Is not fit for its intended purpose; or
- Does not meet consumer guarantees under Australian Consumer Law.
Proof of purchase is required.
4. Change of Mind Returns
We do not offer refunds or exchanges for change of mind unless required by law.
This includes situations where:
- You no longer need the product;
- You have chosen the wrong product;
- You have found the product cheaper elsewhere.
5. Hearing Devices and Personal Health Products
Due to hygiene, safety, and regulatory reasons:
- Certain products (including hearing devices, ear-related products, or custom items) may not be eligible for return unless faulty or required by law.
- Custom-made or personalised products cannot be returned for change of mind.
Any applicable trial periods or satisfaction guarantees will be explained to you at the time of purchase.
6. Services
If you are dissatisfied with a service we have provided, please contact us as soon as possible so we can review the matter.
Refunds for services will be assessed in accordance with Australian Consumer Law and will depend on whether there has been a major failure in the service provided.
7. Refund Process
- Approved refunds will be processed using the original payment method where possible.
- Refund processing times may vary depending on your payment provider.
- We may require the product to be returned before processing a refund or replacement.
8. Return Costs
- We will cover reasonable return costs for faulty or defective products where required by law.
- For other returns (where permitted), you may be responsible for return postage or transport costs.
9. How to Request a Return or Refund
To request a return or refund, please contact us with:
- Proof of purchase;
- Details of the issue; and
- Photos or additional information if requested.
We will respond within a reasonable timeframe and advise you of the next steps.
10. Contact Us
If you have any questions about this Returns & Refunds Policy, please contact us:
Holistic Hearing Solutions
Shop 2, 1 Bell Place
Mudgeeraba QLD 4213
