Terms of Use

Last updated: 5 Jan 2026

Welcome to Holistic Hearing Solutions. These Terms of Use (“Terms”) govern your access to and use of the website located at https://holistichearingsolutions.com.au (the “Site”), operated by Holistic Hearing Solutions Pty Ltd (ACN: “we”, “us”, “our”).

By accessing or using the Site, you agree to these Terms. If you do not agree, you must stop using the Site immediately.

1. Acceptance of Terms

You agree that:

You are at least 18 years old (or accessing with parental/guardian consent).
You will comply with these Terms and all applicable Australian laws.

2. Changes to These Terms

We may modify these Terms at any time. Updated Terms will be effective when posted on the Site with a new “Last updated” date. Your continued use after changes means you accept the revised Terms.

3. Use of the Site

You may use the Site for lawful purposes only. You agree not to:

Use the Site in a way that infringes rights of others or violates laws;
Interfere with Site security, operations, or other users;
Upload or distribute harmful, offensive, defamatory, or unlawful content;
Attempt to gain unauthorized access to any part of the Site.

4. Intellectual Property

All content on the Site, including text, graphics, logos, images, software, and trademarks (“Content”), is owned or licensed by us and protected by Australian and international intellectual property laws.

You are granted a limited licence to access and use the Site for personal, non-commercial purposes. You may not:

Copy, reproduce, republish, distribute, transmit, or create derivative works from the Content without our prior written permission;
Use our trademarks or logos without consent.

5. Third-Party Links and Services

The Site may contain links to third-party websites or services. These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content or practices of third-party sites.

6. Disclaimer

To the fullest extent permitted by law:

The Site and Content are provided “as is” and “as available” without warranties of any kind, either express or implied; and
We disclaim all warranties, including without limitation, merchantability, fitness for a particular purpose, accuracy, and non-infringement.

7. Limitation of Liability

You agree that under no circumstances will we be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the Site, even if advised of the possibility of such damages.

Some jurisdictions do not allow exclusion of certain warranties or liability, so parts of this section may not apply to you.

8. Indemnity

You agree to indemnify and hold us, and our officers, directors, employees, agents, and affiliates harmless from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of your use of the Site or breach of these Terms.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and disclose your personal information. The Privacy Policy is incorporated into these Terms by reference.

10. Termination

We may suspend or terminate your access to all or part of the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our operation.

11. Governing Law

These Terms are governed by the laws of Queensland and the Commonwealth of Australia, without regard to conflict of law principles. You and we submit to the exclusive jurisdiction of the courts in Victoria.

12. Contact Us

If you have questions about these Terms, please contact:

Holistic Hearing Solutions Pty Ltd
Email: info@holistichearingsolutions.com.au
Address: Shop 2, 1 Bell Place, Mudgeeraba, 4213

Booking and Payment Terms

1. Appointments and Bookings

Appointments may be booked through our website, by phone, or by other methods made available by us.
All bookings are subject to availability and confirmation by us.
You are responsible for ensuring that all information provided at the time of booking is accurate and complete.

2. Fees and Pricing

Fees for services are displayed on the Site or communicated to you at the time of booking.
All prices are in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to change our fees at any time. Any changes will not affect confirmed bookings.

3. Payment

Payment may be required at the time of booking or at the time of your appointment, as specified during the booking process.
We accept payment methods as listed on the Site.
By providing payment details, you warrant that you are authorised to use the selected payment method.

4. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, you must notify us within the timeframe specified at the time of booking.
Late cancellations or failure to attend an appointment (“no-shows”) may result in a cancellation fee or forfeiture of any prepaid amounts.
Cancellation fees (if applicable) will be clearly disclosed during the booking process.

5. Refunds

Refunds, if applicable, will be processed in accordance with Australian Consumer Law.
We do not provide refunds for change of mind unless required by law.
Any approved refunds will be processed using the original payment method where possible.

6. Medicare, Private Health Insurance, and Rebates

Eligibility for Medicare or private health insurance rebates depends on your individual circumstances and the relevant provider’s terms.
We do not guarantee that you will be entitled to any rebate.
You are responsible for confirming your eligibility with Medicare or your health insurer.

7. Late Arrivals

If you arrive late for an appointment, we may need to shorten or reschedule your session to avoid impacting other clients.
Full fees may still apply for late arrivals.

8. Right to Refuse or Cancel Appointments

We reserve the right to:

Refuse or cancel bookings at our discretion, including where services are no longer available or where inaccurate information has been provided.
Provide a refund or reschedule where we cancel an appointment, unless cancellation is due to circumstances beyond our reasonable control.